Part 2: How We Work

As a team, we strongly believe in work ethics, as explained below, and consider it the basis of how everyone should behave in a workspace setting.
Work ethic is about showing up, being reliable, doing what you say you’re going to do, and being a good person that others can count on and enjoy working with.
Here are some important ground rules we follow when working in One2N.

Taking customer calls

  • Ensure you have a reliable internet connection and good headphones.
  • Whenever possible, keep your webcam on during calls, especially when you’re meeting someone new for the first time.

Inform about your unavailability

  • If you need to be away during office hours for something, inform your One2N and client teams so that team members are aware about your unavailability.
  • If you have applied for leave well in advance, remind your team again when the leave dates are close.

Communicate in groups instead of 1-on-1 conversations

Transparency is one of One2N’s core values, and it applies to communication. You should have most of your communications in group channels instead of 1-on-1 communication with individual team members. Here’s why:
  • Everyone on the project gets the same context when discussed publicly.
  • You allow other team members to contribute even if you didn’t consider them potential contributors.
  • As a team lead, you don’t have to repeat the same information to everyone individually.

Use the async nature of work to your advantage

  • Share your updates on Slack or Teams or your team’s communication tool of choice
  • Record a demo locally and share the recording on Slack. That way, anyone who couldn’t attend your demo can also watch the demo and share any feedback.
  • Set up deep work timeslots for yourself and let team members know you will not be available on Slack during that time.
  • Set up dedicated learning hours (at least 1 hour daily) for self-learning.
  • Make yourself reachable, especially for SRE roles, when on call. Add your phone number on Slack so people can reach you if needed.
  • When working with a client team, some of these aspects might vary based on the overall team’s way of conducting meetings and standups.

Take notes and share meeting summaries

  • When proposing a meeting, share a brief agenda beforehand.
  • Make it a habit to take meeting notes. These should include a summary, action items, owners, and timelines.
  • If anything is still unclear after the meeting, write that as an action item in the summary notes.

Highlight issues and share feedback early

  • Don’t wait for things to fail. Feel free to highlight possible issues and share suggestions for improvement.
  • If some policy, action item, or expectation is not clear to you, ask and clarify before you take action.

Do these

Don’t do these

  • Asking people about your attempted solution instead of the actual problem. Read https://xyproblem.info/ to find out what to do instead.